kitio.aiSearchUnify vs UIB
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. SearchUnify starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI support agents
- Case routing and escalation
- Agent Helper for reps
- Cognitive search with RAG
- Knowledge authoring with Knowbler
- Salesforce and Zendesk integrations
- WhatsApp and SMS APIs
- AI chat and voice agents
- Unified inbox
- Human handoff
- Developer APIs
| Feature | SearchUnify | UIB |
|---|---|---|
| Best for | AI agents and cognitive search for enterprise support teams | Messaging APIs and AI agents for customer conversations |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $79/mo |
| Free plan | No | No, 14-day trial |
| Made by | SearchUnify | UIB Holdings |
| Based in | United States | Singapore |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
SearchUnify starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Starter
$79/mo
- 1,000 monthly active users
- 3 accounts
- Up to 10 AI support agents
- 60-day chat history
Professional
$199/mo
- 5,000 monthly active users
- 10 accounts
- Up to 20 AI support agents
- 365-day chat history
Enterprise
Contact sales
- Custom volumes and setup
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
SearchUnify
- Many specialized support agents
- Grounds answers in company knowledge
- Broad CRM and help desk integrations
- No public pricing
- Built for enterprise support teams
- Setup needs integration work
UIB
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
- No free plan
- Plans cap monthly active users
- Enterprise pricing is not published
Which one should you choose?
Choose SearchUnify if you want:
- Many specialized support agents
- Grounds answers in company knowledge
- Broad CRM and help desk integrations
Watch out: no public pricing.
Choose UIB if you want:
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
Watch out: no free plan.
SearchUnify vs UIB FAQ
What is the difference between SearchUnify and UIB?
SearchUnify: AI agents and cognitive search for enterprise support teams. UIB: Messaging APIs and AI agents for customer conversations. Both are customer support tools.
Is SearchUnify or UIB cheaper?
SearchUnify starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Do SearchUnify and UIB have free plans?
SearchUnify: No. UIB: No, 14-day trial.
Who makes SearchUnify?
SearchUnify is made by SearchUnify, based in United States.
Who makes UIB?
UIB is made by UIB Holdings, based in Singapore.
Which should I choose, SearchUnify or UIB?
Choose SearchUnify if you value many specialized support agents and grounds answers in company knowledge. Choose UIB if you value many channels in one dashboard and apis for developers and no-code tools.