kitio.aiAissist vs UIB
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Aissist starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- End-to-end ticket resolution
- Works inside major helpdesks
- Actions in CRM and billing
- 65+ languages
- Voice note and image understanding
- Per-resolution pricing
- WhatsApp and SMS APIs
- AI chat and voice agents
- Unified inbox
- Human handoff
- Developer APIs
| Feature | Aissist | UIB |
|---|---|---|
| Best for | Multi-agent AI that resolves support and sales tickets in your helpdesk | Messaging APIs and AI agents for customer conversations |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | $79/mo |
| Free plan | Yes | No, 14-day trial |
| Made by | Aissist | UIB Holdings |
| Based in | – | Singapore |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Aissist starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Free
Free
- 1,000 tickets a month
- No credit card required
Growth
$0.09 / AI interaction
- Capped at $0.60 per resolution
- Unlimited tickets
- Advanced engine
- Standard SLA
Enterprise
Contact sales
- Volume discount
- Higher SLA
- Dedicated AI engineer
3 plans
Starter
$79/mo
- 1,000 monthly active users
- 3 accounts
- Up to 10 AI support agents
- 60-day chat history
Professional
$199/mo
- 5,000 monthly active users
- 10 accounts
- Up to 20 AI support agents
- 365-day chat history
Enterprise
Contact sales
- Custom volumes and setup
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Aissist
- 1,000 free tickets every month
- Cost capped per resolution
- Keeps your existing helpdesk
- Usage costs can be hard to forecast
- Higher SLA needs Enterprise
- Setup of system actions takes work
UIB
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
- No free plan
- Plans cap monthly active users
- Enterprise pricing is not published
Which one should you choose?
Choose Aissist if you want:
- 1,000 free tickets every month
- Cost capped per resolution
- Keeps your existing helpdesk
Watch out: usage costs can be hard to forecast.
Choose UIB if you want:
- Many channels in one dashboard
- APIs for developers and no-code tools
- 14-day trial without a card
Watch out: no free plan.
Aissist vs UIB FAQ
What is the difference between Aissist and UIB?
Aissist: Multi-agent AI that resolves support and sales tickets in your helpdesk. UIB: Messaging APIs and AI agents for customer conversations. Both are customer support tools.
Is Aissist or UIB cheaper?
Aissist starts at See pricing page and UIB starts at $79/mo. Check both pricing pages for current plans.
Do Aissist and UIB have free plans?
Aissist: Yes. UIB: No, 14-day trial.
Who makes Aissist?
Aissist is made by Aissist.
Who makes UIB?
UIB is made by UIB Holdings, based in Singapore.
Which should I choose, Aissist or UIB?
Choose Aissist if you value 1,000 free tickets every month and cost capped per resolution. Choose UIB if you value many channels in one dashboard and apis for developers and no-code tools.