kitio.aiBIK vs Luminous CRM
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BIK starts at $350/mo and Luminous CRM starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- 100+ prebuilt commerce agents
- Custom agent builder
- AI helpdesk with translation
- Shopify product recommendations
- Customer data platform
- Webhooks and REST API
- WhatsApp broadcast campaigns
- Shared team inbox
- AI agent trained on your documents
- In-chat forms
- Integrations and webhooks
| Feature | BIK | Luminous CRM |
|---|---|---|
| Best for | AI CRM for e-commerce brands that joins marketing and support | WhatsApp CRM with campaigns, shared inbox and AI replies |
| Category | Marketing | Marketing |
| Pricing model | Paid | Free trial |
| Starting price | $350/mo | See pricing page |
| Free plan | No | No, 7-day trial |
| Made by | BIK | Luminous CRM |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BIK starts at $350/mo and Luminous CRM starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$350/mo
- Up to 10,000 contacts
- 10 helpdesk users
- 2,000 AI credits
- 20 automations
Scale
$499/mo
- 25 helpdesk users
- 5,000 AI credits
- 50 automations
Enterprise
Contact sales
- Contacts sized to your needs
- Unlimited automations
- Dedicated CSM
2 plans
Free trial
Free
- 7 days, no card needed
- 500 contacts and 500 messages
- 3 campaigns
- 100 AI replies
Pro
UGX 200,000/mo
- Unlimited team members and contacts
- Unlimited broadcast campaigns
- 2,000 AI replies a month
- Shared inbox and analytics
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BIK
- Marketing and support in one inbox
- Large library of ready-made agents
- Open API for other tools
- No free plan; entry tier is $350 a month
- Built mainly for e-commerce brands
- AI usage is capped by monthly credits
Luminous CRM
- Uses the official WhatsApp Business Platform
- Unlimited team members and contacts
- AI answers stay within your own material
- Priced in Ugandan shillings
- AI replies capped at 2,000 a month
- Trial limits contacts and messages
Which one should you choose?
Choose BIK if you want:
- Marketing and support in one inbox
- Large library of ready-made agents
- Open API for other tools
Watch out: no free plan; entry tier is $350 a month.
Choose Luminous CRM if you want:
- Uses the official WhatsApp Business Platform
- Unlimited team members and contacts
- AI answers stay within your own material
Watch out: priced in ugandan shillings.
BIK vs Luminous CRM FAQ
What is the difference between BIK and Luminous CRM?
BIK: AI CRM for e-commerce brands that joins marketing and support. Luminous CRM: WhatsApp CRM with campaigns, shared inbox and AI replies. Both are marketing tools.
Is BIK or Luminous CRM cheaper?
BIK starts at $350/mo and Luminous CRM starts at See pricing page. Check both pricing pages for current plans.
Do BIK and Luminous CRM have free plans?
BIK: No. Luminous CRM: No, 7-day trial.
Who makes BIK?
BIK is made by BIK, based in India.
Who makes Luminous CRM?
Luminous CRM is made by Luminous CRM.
Which should I choose, BIK or Luminous CRM?
Choose BIK if you value marketing and support in one inbox and large library of ready-made agents. Choose Luminous CRM if you value uses the official whatsapp business platform and unlimited team members and contacts.