BrandBastion

BrandBastion protects and manages brand conversations on social media by combining its own AI with specialist teams. It moderates comments around the clock, drafts or sends replies and reports on sentiment for large consumer brands and their ad campaigns.

Reputation+ hides harmful comments, monitors for crises and runs sentiment and social listening. Agent+ queues AI-drafted replies that understand the post and site context for your team to approve in batches, and Engage+ has BrandBastion's specialists reply on your behalf using approved playbooks.

The AI reads each comment in the context of the post, brand voice, policies and escalation rules, and the team configures and tunes the system for each client. An ROI calculator and case studies are available on the site.