kitio.aiVapi vs OpenCall
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Vapi has the lower starting price: about $29 a month, against $450 for OpenCall.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Voice agent orchestration
- Choice of STT, LLM and voice providers
- Phone numbers and SIP
- Real-time call monitoring
- HIPAA add-on
- Zero data retention option
- 24/7 voice agents
- Appointment booking
- CRM and EMR integration
- Call recordings and transcripts
- Two-way SMS
- Automated follow-ups
| Feature | Vapi | OpenCall |
|---|---|---|
| Best for | Developer platform to build, test and deploy voice AI agents | AI phone and text agents that book patients for healthcare practices |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Paid |
| Starting price | $29/mo | $450/mo |
| Free plan | Yes | No |
| Made by | Vapi | OpenCall |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Vapi has the lower starting price: about $29 a month, against $450 for OpenCall.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
By Usage
Pay per minute
- $5 free credits
- 1 phone number included
- 4 concurrent calls
- 14 days of data retention
Core
$29/mo
- 5 phone numbers
- 10 concurrent calls
- 30 days of data retention
- Zero data retention included
Pro
$999/mo
- 10% of hosting fee, $999 minimum
- 30 concurrent calls
- RBAC and dedicated Slack support
- 99% uptime SLA
Premier
Contact sales
- Custom concurrency and retention
- Named support team
- 99.9% uptime SLA
2 plans
Voice AI
$450/mo
- Per location
- Unlimited inbound calls
- Appointment scheduling
- CRM and EMR integration
Voice + SMS
$650/mo
- Per location
- Everything in Voice AI
- Two-way SMS
- Appointment reminders
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Vapi
- Mix and match model and voice providers
- Free credits to start building
- Many telephony options
- Per-minute costs stack across providers
- Pro package has a $999 monthly minimum
- Built for developers, not no-code users
OpenCall
- Books straight into the practice system
- Per-location pricing with volume discounts
- SMS and voice in one tool
- Priced at $450 or more per location
- No self-serve free option
- Built for healthcare practices
Which one should you choose?
Choose Vapi if you want:
- Mix and match model and voice providers
- Free credits to start building
- Many telephony options
Watch out: per-minute costs stack across providers.
Choose OpenCall if you want:
- Books straight into the practice system
- Per-location pricing with volume discounts
- SMS and voice in one tool
Watch out: priced at $450 or more per location.
Vapi vs OpenCall FAQ
What is the difference between Vapi and OpenCall?
Vapi: Developer platform to build, test and deploy voice AI agents. OpenCall: AI phone and text agents that book patients for healthcare practices. Both are customer support tools.
Is Vapi or OpenCall cheaper?
Vapi has the lower starting price: about $29 a month, against $450 for OpenCall.
Do Vapi and OpenCall have free plans?
Vapi: Yes. OpenCall: No.
Who makes Vapi?
Vapi is made by Vapi, based in United States.
Who makes OpenCall?
OpenCall is made by OpenCall.
Which should I choose, Vapi or OpenCall?
Choose Vapi if you value mix and match model and voice providers and free credits to start building. Choose OpenCall if you value books straight into the practice system and per-location pricing with volume discounts.