kitio.aiServiceNow vs Appian
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ServiceNow starts at See pricing page and Appian starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI Platform
- IT service workflows
- Employee and customer workflows
- Industry solutions
- Partner ecosystem
- Visual process modeler
- AI Agent Studio
- Document AI skills
- Data fabric
- Process mining
| Feature | ServiceNow | Appian |
|---|---|---|
| Best for | Enterprise workflow platform with built-in AI agents | Low-code process orchestration platform with AI agents |
| Category | Agents & automation | Agents & automation |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, trial available |
| Made by | ServiceNow | Appian |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ServiceNow starts at See pricing page and Appian starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ServiceNow
- Wide range of enterprise workflows
- AI built into the platform
- Industry-specific products
- No public pricing
- Heavy to implement
- Built for large organizations
Appian
- Strong for complex regulated processes
- Combines low-code apps and automation
- Mature governance features
- Enterprise pricing
- Needs trained Appian developers
Which one should you choose?
Choose ServiceNow if you want:
- Wide range of enterprise workflows
- AI built into the platform
- Industry-specific products
Watch out: no public pricing.
Choose Appian if you want:
- Strong for complex regulated processes
- Combines low-code apps and automation
- Mature governance features
Watch out: enterprise pricing.
ServiceNow vs Appian FAQ
What is the difference between ServiceNow and Appian?
ServiceNow: Enterprise workflow platform with built-in AI agents. Appian: Low-code process orchestration platform with AI agents. Both are agents & automation tools.
Is ServiceNow or Appian cheaper?
ServiceNow starts at See pricing page and Appian starts at See pricing page. Check both pricing pages for current plans.
Do ServiceNow and Appian have free plans?
ServiceNow: No. Appian: No, trial available.
Who makes ServiceNow?
ServiceNow is made by ServiceNow, based in United States.
Who makes Appian?
Appian is made by Appian, based in United States.
Which should I choose, ServiceNow or Appian?
Choose ServiceNow if you value wide range of enterprise workflows and ai built into the platform. Choose Appian if you value strong for complex regulated processes and combines low-code apps and automation.