kitio.aiKayako vs Weloop
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Weloop starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- In-app AI support assistant
- Browser extension for third-party apps
- Automatic ticket creation
- Cited knowledge-base answers
- Self-hosting option
| Feature | Kayako | Weloop |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | Sovereign AI support layer for enterprise apps, hosted in France |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kayako | Weloop |
| Based in | – | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Kayako starts at See pricing page and Weloop starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Weloop
- Hosted in France on Mistral models
- Works inside apps you cannot edit
- Tickets arrive with context filled in
- Site is in French only
- No public pricing
- Demo required to start
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Weloop if you want:
- Hosted in France on Mistral models
- Works inside apps you cannot edit
- Tickets arrive with context filled in
Watch out: site is in french only.
Kayako vs Weloop FAQ
What is the difference between Kayako and Weloop?
Kayako: Help desk with an AI agent that resolves tickets for you. Weloop: Sovereign AI support layer for enterprise apps, hosted in France. Both are customer support tools.
Is Kayako or Weloop cheaper?
Kayako starts at See pricing page and Weloop starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Weloop have free plans?
Kayako: No. Weloop: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Weloop?
Weloop is made by Weloop, based in France.
Which should I choose, Kayako or Weloop?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Weloop if you value hosted in france on mistral models and works inside apps you cannot edit.