kitio.aiKayako vs Capable
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Capable starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Claim validation against rules
- Missing document detection
- Drafted follow-ups
- Human approval layer
- Chrome extension for staff
| Feature | Kayako | Capable |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | Managed AI agents for warranty claims and service tickets |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kayako | Capable |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Kayako starts at See pricing page and Capable starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Capable
- Built for warranty and claims work
- Keeps humans in the approval loop
- Works with existing ticketing tools
- No public pricing
- Narrow set of target industries
- Requires a demo and setup project
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Capable if you want:
- Built for warranty and claims work
- Keeps humans in the approval loop
- Works with existing ticketing tools
Watch out: no public pricing.
Kayako vs Capable FAQ
What is the difference between Kayako and Capable?
Kayako: Help desk with an AI agent that resolves tickets for you. Capable: Managed AI agents for warranty claims and service tickets. Both are customer support tools.
Is Kayako or Capable cheaper?
Kayako starts at See pricing page and Capable starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Capable have free plans?
Kayako: No. Capable: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Capable?
Capable is made by Capable.
Which should I choose, Kayako or Capable?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Capable if you value built for warranty and claims work and keeps humans in the approval loop.