kitio.aiKata.ai vs Haptik
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kata.ai starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Customer service agents
- Messaging channel bots
- Voice and chat in one persona
- Workflow and system integration
- Human handoff
- Agent Studio
- AI voice agents
- WhatsApp and RCS messaging
- Agent co-pilot for human staff
- Conversation analytics
- 100+ languages
| Feature | Kata.ai | Haptik |
|---|---|---|
| Best for | Enterprise conversational AI for banks, retail and telecoms | Enterprise conversational AI agents for support, sales and voice |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kata.ai | Jio Haptik Technologies |
| Based in | Indonesia | India |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Kata.ai starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kata.ai
- Proven with large regulated companies
- Engineers help with deployment
- Supports many local channels
- No public pricing
- Built for enterprises, not small teams
- No self-serve sign-up
Haptik
- Covers chat, messaging apps and phone
- Multilingual voice agents
- Includes tools for human agents too
- No public pricing
- Geared to large enterprises
- Setup usually involves sales and services
Which one should you choose?
Choose Kata.ai if you want:
- Proven with large regulated companies
- Engineers help with deployment
- Supports many local channels
Watch out: no public pricing.
Choose Haptik if you want:
- Covers chat, messaging apps and phone
- Multilingual voice agents
- Includes tools for human agents too
Watch out: no public pricing.
Kata.ai vs Haptik FAQ
What is the difference between Kata.ai and Haptik?
Kata.ai: Enterprise conversational AI for banks, retail and telecoms. Haptik: Enterprise conversational AI agents for support, sales and voice. Both are customer support tools.
Is Kata.ai or Haptik cheaper?
Kata.ai starts at See pricing page and Haptik starts at See pricing page. Check both pricing pages for current plans.
Do Kata.ai and Haptik have free plans?
Kata.ai: No. Haptik: No.
Who makes Kata.ai?
Kata.ai is made by Kata.ai, based in Indonesia.
Who makes Haptik?
Haptik is made by Jio Haptik Technologies, based in India.
Which should I choose, Kata.ai or Haptik?
Choose Kata.ai if you value proven with large regulated companies and engineers help with deployment. Choose Haptik if you value covers chat, messaging apps and phone and multilingual voice agents.