kitio.aiHelp Scout vs GPTHelp
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. GPTHelp has the lower starting price: about $19 a month, against $25 for Help Scout.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
- Train from website URL
- File uploads
- Custom widget design
- Embed on unlimited sites
- Raw text content
| Feature | Help Scout | GPTHelp |
|---|---|---|
| Best for | Shared inbox and help center with AI answers for small support teams | Website chatbot you train on your own pages and files |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $25/mo | $19/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Help Scout | GPTHelp |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
GPTHelp has the lower starting price: about $19 a month, against $25 for Help Scout.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
4 plans
Starter
$19/mo
- 2 chatbots
- 2,000 monthly messages
- 100 web pages and 30 files
Growth
$49/mo
- 5 chatbots
- 5,000 monthly messages
- 250 web pages and 70 files
Premium
$99/mo
- 10 chatbots
- 15,000 monthly messages
- 500 web pages and 100 files
Business
$270/mo
- 25 chatbots
- 50,000 monthly messages
- Priority support
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help Scout
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
GPTHelp
- Setup from just a URL
- Many file formats for training
- Bots embed on unlimited sites
- No permanent free plan
- Monthly message caps on every tier
- Business tier is $270 a month
Which one should you choose?
Choose Help Scout if you want:
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Watch out: fewer enterprise features.
Choose GPTHelp if you want:
- Setup from just a URL
- Many file formats for training
- Bots embed on unlimited sites
Watch out: no permanent free plan.
Help Scout vs GPTHelp FAQ
What is the difference between Help Scout and GPTHelp?
Help Scout: Shared inbox and help center with AI answers for small support teams. GPTHelp: Website chatbot you train on your own pages and files. Both are customer support tools.
Is Help Scout or GPTHelp cheaper?
GPTHelp has the lower starting price: about $19 a month, against $25 for Help Scout.
Do Help Scout and GPTHelp have free plans?
Help Scout: Yes. GPTHelp: No, 7-day trial.
Who makes Help Scout?
Help Scout is made by Help Scout, based in United States.
Who makes GPTHelp?
GPTHelp is made by GPTHelp.
Which should I choose, Help Scout or GPTHelp?
Choose Help Scout if you value very easy for new agents to learn and emails feel personal, not ticket-like. Choose GPTHelp if you value setup from just a url and many file formats for training.