kitio.aiHappyFox vs Capacity
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. HappyFox starts at $24/mo and Capacity starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI-assisted ticketing
- Voice AI contact center
- Autopilot agents
- Chatbot
- Employee support in Slack and Teams
- Service desk
- Chat, voice, SMS and email AI agents
- Real-time agent assist
- Auto QA and AI CSAT
- Interaction summaries
- Outbound SMS and voice campaigns
| Feature | HappyFox | Capacity |
|---|---|---|
| Best for | Help desk suite with AI assistance, voice AI and autonomous agents | CX automation platform with AI agents, agent assist and auto QA |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | $24/mo | See pricing page |
| Free plan | No | No |
| Made by | HappyFox | Capacity |
| Based in | – | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
HappyFox starts at $24/mo and Capacity starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Assist AI
From $1/user/mo
- Per user
- Employee support in Slack and Teams
HappyFox AI
From $14/agent/mo
- Per agent
- AI help on every ticket
Help Desk
From $24/agent/mo billed yearly
- Per agent
- Omnichannel support
- Unlimited-agent option
Contact Center Suite
From $99/agent/mo
- Per agent
- Voice AI for contact centers
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
HappyFox
- Broad suite beyond ticketing
- Outcome-based pricing for some AI
- Covers customer and employee support
- Pricing differs by product, which gets complicated
- Lowest prices need annual billing
- AI features are separate paid add-ons
Capacity
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
- No list prices published
- Custom packages need a sales call
- Aimed at contact centers rather than small teams
Which one should you choose?
Choose HappyFox if you want:
- Broad suite beyond ticketing
- Outcome-based pricing for some AI
- Covers customer and employee support
Watch out: pricing differs by product, which gets complicated.
Choose Capacity if you want:
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
Watch out: no list prices published.
HappyFox vs Capacity FAQ
What is the difference between HappyFox and Capacity?
HappyFox: Help desk suite with AI assistance, voice AI and autonomous agents. Capacity: CX automation platform with AI agents, agent assist and auto QA. Both are customer support tools.
Is HappyFox or Capacity cheaper?
HappyFox starts at $24/mo and Capacity starts at See pricing page. Check both pricing pages for current plans.
Do HappyFox and Capacity have free plans?
HappyFox: No. Capacity: No.
Who makes HappyFox?
HappyFox is made by HappyFox.
Who makes Capacity?
Capacity is made by Capacity, based in United States.
Which should I choose, HappyFox or Capacity?
Choose HappyFox if you value broad suite beyond ticketing and outcome-based pricing for some ai. Choose Capacity if you value automates, assists and analyzes in one platform and covers voice and digital channels.