kitio.aiFrontdesk vs Twig
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Twig has the lower starting price: about $49 a month, against $99 for Frontdesk.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- 24/7 AI call answering
- Lead qualification
- Appointment booking
- Web chat, SMS and email agents
- AI CRM and tickets
- Outbound calls and sequences
- 24/7 call, text and chat answering
- Appointment booking
- Missed-call recovery
- Human handoff
- Multi-location routing
| Feature | Frontdesk | Twig |
|---|---|---|
| Best for | AI receptionist that answers calls, texts, emails and chats 24/7 | AI receptionist that answers calls, texts and chats around the clock |
| Category | Customer support | Customer support |
| Pricing model | Free trial | Free trial |
| Starting price | $99/mo | $49/mo |
| Free plan | No, 7-day trial | No, 15-day trial |
| Made by | Frontdesk | Twig |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Appointment booking.
Pricing compared
Twig has the lower starting price: about $49 a month, against $99 for Frontdesk.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Business-in-a-Box
$99/mo
- 200 voice minutes per month
- 100 chatbot convos and 400 SMS
- Zapier and verified outbound number
- 7-day free trial
Partner / Enterprise
Custom
- Pricing set by monthly volume
- Custom data retention
3 plans
Starter
$49/mo
- For small businesses
- Booking and missed-call recovery
- Human handoff
Growth
$499/mo
- Front-desk workflow automation
- Multi-language support
- Recall and reactivation campaigns
Scale
$1499/mo
- High-volume and multi-location teams
- Multi-location routing
- Insurance Q&A
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Frontdesk
- Calls, chat, SMS and email in one plan
- Quick five-minute setup
- Includes a CRM and ticketing
- Only 200 voice minutes on the base plan
- Overages add to the bill
- Enterprise pricing is custom
Twig
- 15-day free trial with voice included
- Books directly onto your calendar
- Entry plan under $50 a month
- Overage fees for extra chats and voice
- Top tiers cost $499 or more a month
- Revenue calculator gives estimates only
Which one should you choose?
Choose Frontdesk if you want:
- Calls, chat, SMS and email in one plan
- Quick five-minute setup
- Includes a CRM and ticketing
Watch out: only 200 voice minutes on the base plan.
Choose Twig if you want:
- 15-day free trial with voice included
- Books directly onto your calendar
- Entry plan under $50 a month
Watch out: overage fees for extra chats and voice.
Frontdesk vs Twig FAQ
What is the difference between Frontdesk and Twig?
Frontdesk: AI receptionist that answers calls, texts, emails and chats 24/7. Twig: AI receptionist that answers calls, texts and chats around the clock. Both are customer support tools.
Is Frontdesk or Twig cheaper?
Twig has the lower starting price: about $49 a month, against $99 for Frontdesk.
Do Frontdesk and Twig have free plans?
Frontdesk: No, 7-day trial. Twig: No, 15-day trial.
Who makes Frontdesk?
Frontdesk is made by Frontdesk.
Who makes Twig?
Twig is made by Twig.
Which should I choose, Frontdesk or Twig?
Choose Frontdesk if you value calls, chat, sms and email in one plan and quick five-minute setup. Choose Twig if you value 15-day free trial with voice included and books directly onto your calendar.