kitio.aiCapacity vs Frontdesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Capacity starts at See pricing page and Frontdesk starts at $99/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Chat, voice, SMS and email AI agents
- Real-time agent assist
- Auto QA and AI CSAT
- Interaction summaries
- Outbound SMS and voice campaigns
- 24/7 AI call answering
- Lead qualification
- Appointment booking
- Web chat, SMS and email agents
- AI CRM and tickets
- Outbound calls and sequences
| Feature | Capacity | Frontdesk |
|---|---|---|
| Best for | CX automation platform with AI agents, agent assist and auto QA | AI receptionist that answers calls, texts, emails and chats 24/7 |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $99/mo |
| Free plan | No | No, 7-day trial |
| Made by | Capacity | Frontdesk |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Capacity starts at See pricing page and Frontdesk starts at $99/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Business-in-a-Box
$99/mo
- 200 voice minutes per month
- 100 chatbot convos and 400 SMS
- Zapier and verified outbound number
- 7-day free trial
Partner / Enterprise
Custom
- Pricing set by monthly volume
- Custom data retention
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Capacity
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
- No list prices published
- Custom packages need a sales call
- Aimed at contact centers rather than small teams
Frontdesk
- Calls, chat, SMS and email in one plan
- Quick five-minute setup
- Includes a CRM and ticketing
- Only 200 voice minutes on the base plan
- Overages add to the bill
- Enterprise pricing is custom
Which one should you choose?
Choose Capacity if you want:
- Automates, assists and analyzes in one platform
- Covers voice and digital channels
- Usage-based pricing
Watch out: no list prices published.
Choose Frontdesk if you want:
- Calls, chat, SMS and email in one plan
- Quick five-minute setup
- Includes a CRM and ticketing
Watch out: only 200 voice minutes on the base plan.
Capacity vs Frontdesk FAQ
What is the difference between Capacity and Frontdesk?
Capacity: CX automation platform with AI agents, agent assist and auto QA. Frontdesk: AI receptionist that answers calls, texts, emails and chats 24/7. Both are customer support tools.
Is Capacity or Frontdesk cheaper?
Capacity starts at See pricing page and Frontdesk starts at $99/mo. Check both pricing pages for current plans.
Do Capacity and Frontdesk have free plans?
Capacity: No. Frontdesk: No, 7-day trial.
Who makes Capacity?
Capacity is made by Capacity, based in United States.
Who makes Frontdesk?
Frontdesk is made by Frontdesk.
Which should I choose, Capacity or Frontdesk?
Choose Capacity if you value automates, assists and analyzes in one platform and covers voice and digital channels. Choose Frontdesk if you value calls, chat, sms and email in one plan and quick five-minute setup.