kitio.aiDovetail vs RealEye
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Dovetail starts at See pricing page and RealEye starts at $390/mo. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Automatic transcript analysis
- Feedback channels
- AI chat across customer data
- Digital Twins
- Dashboards
- API and integrations
- Webcam eye-tracking
- Facial emotion coding
- Online surveys
- Mouse and key tracking
- Paid participant panel
- CSV export and API
| Feature | Dovetail | RealEye |
|---|---|---|
| Best for | Customer intelligence platform that analyzes calls, tickets and surveys | Webcam eye-tracking, facial coding and surveys for online studies |
| Category | Research & search | Research & search |
| Pricing model | Freemium | Free trial |
| Starting price | See pricing page | $390/mo |
| Free plan | Yes | No, 7-day trial |
| Made by | Dovetail | RealEye |
| Based in | Australia | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Dovetail starts at See pricing page and RealEye starts at $390/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Free
Free
- One feedback channel
- Calls, documents and surveys
- No card required
Enterprise
Custom
- Unlimited agents and channels
- Dashboards
- Priority support and onboarding
2 plans
Basic
$390/mo
- 20 own participants per month
- Studies up to 3 minutes
- Eye-tracking, facial coding, surveys
Standard
$990/mo
- 300 own participants per month
- Studies up to 10 minutes
- Live website and smartphone tests
- 3 team collaborators
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Dovetail
- Free plan for individuals
- Pulls many feedback sources together
- Ask questions across all research
- Free plan has only one channel
- Paid tier is custom-priced Enterprise
- Support isn't included on Free
RealEye
- No eye-tracking hardware needed
- Results appear in real time
- Recruit from RealEye's panel
- Expensive for small projects
- No refunds after purchase
- Panelists can't join live website tests
Which one should you choose?
Choose Dovetail if you want:
- Free plan for individuals
- Pulls many feedback sources together
- Ask questions across all research
Watch out: free plan has only one channel.
Choose RealEye if you want:
- No eye-tracking hardware needed
- Results appear in real time
- Recruit from RealEye's panel
Watch out: expensive for small projects.
Dovetail vs RealEye FAQ
What is the difference between Dovetail and RealEye?
Dovetail: Customer intelligence platform that analyzes calls, tickets and surveys. RealEye: Webcam eye-tracking, facial coding and surveys for online studies. Both are research & search tools.
Is Dovetail or RealEye cheaper?
Dovetail starts at See pricing page and RealEye starts at $390/mo. Check both pricing pages for current plans.
Do Dovetail and RealEye have free plans?
Dovetail: Yes. RealEye: No, 7-day trial.
Who makes Dovetail?
Dovetail is made by Dovetail, based in Australia.
Who makes RealEye?
RealEye is made by RealEye.
Which should I choose, Dovetail or RealEye?
Choose Dovetail if you value free plan for individuals and pulls many feedback sources together. Choose RealEye if you value no eye-tracking hardware needed and results appear in real time.