User Evaluation

User Evaluation runs customer interviews with an AI moderator that speaks to screened people and produces one study report. Each claim in the report links back to the clip it came from, so product teams and founders can check the evidence behind an insight.

The platform has three parts. Interviews use voice moderators that ask follow-up questions, with live listening and the option to change the next question. Swarm sends AI agents to create accounts on your live product and return for weeks, with replays that mark where an agent hit trouble. Analysis combines transcripts, documents and recordings into one evidence base.

Interviews are priced per interview, covering both participants and recruitment: your own people, everyday consumers or professionals. The first three interviews are free, a flagged low-quality participant is replaced at no cost, and plans add seats, upload hours, Swarm runs and API access.