Proxem Studio

Proxem Studio is Dassault Systèmes' text analytics suite, using natural language processing and machine learning to read customer conversations, reviews, surveys and internal documents. Large companies use it to track satisfaction drivers, market trends and knowledge buried in text.

Proxem Insight runs semantic and sentiment analysis on multilingual text from emails, web reviews, surveys, social networks and brand forums, detecting topics, tone and weak signals across the customer journey. Results feed KPIs such as net promoter score, retention and resolution time.

Proxem Knowledge handles information extraction and a semantic search engine for company data across languages and formats. Connectors and APIs pull feedback from many channels into one view, and the product sits within Dassault's 3DEXPERIENCE portfolio.