kitio.aiAdded Nov 5, 2026
Medallia
PaidExperience management platform with AI analysis of customer feedback
What is Medallia?
Medallia collects feedback and signals from surveys, digital channels, calls and messages, and uses AI and text analytics to surface what customers and employees are saying. Large enterprises use it to run customer experience, employee experience and contact center programs.
Feedback capture spans many channels, and role-based reporting pushes findings to the people who need to act and close the loop. AI and analytics pick out themes, sentiment and issues across interactions so teams don't have to read every comment.
The platform covers customer, digital and employee experience, with experience orchestration and integrations for sharing data with other systems. Zingle, a hospitality messaging tool, is now part of Medallia, and pricing is quoted on request.
Features
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Employee experience programs
- Integrations
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Releases
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Organization
Medallia
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Gathers feedback from many channels
- AI summarizes large comment volumes
- Mature enterprise platform
Cons
- No public pricing
- Long setup for big programs
- Too heavy for small businesses
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Q&A
What is Medallia?
Medallia collects feedback and signals from surveys, digital channels, calls and messages, and uses AI and text analytics to surface what customers and employees are saying. Large enterprises use it to run customer experience, employee experience and contact center programs.
What happened to Zingle?
Zingle was acquired by Medallia, and zingle.me now redirects to Medallia's site.
How much does Medallia cost?
Medallia is paid.
Is there a free version of Medallia?
No. Medallia is a paid tool.
What are the main features of Medallia?
Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Employee experience programs, Integrations.
Who makes Medallia?
Medallia is made by Medallia.
What are the best alternatives to Medallia?
Popular alternatives include Snowflake, Databricks, Tableau.