kitio.aiMedallia vs SAS Viya
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Medallia starts at See pricing page and SAS Viya starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Employee experience programs
- Integrations
- Data management
- Visual machine learning
- Visual Analytics reporting
- Forecasting and optimization
- Model deployment and governance
- SAS, Python and R support
| Feature | Medallia | SAS Viya |
|---|---|---|
| Best for | Experience management platform with AI analysis of customer feedback | Cloud-native SAS platform for analytics, machine learning and AI |
| Category | Data & analytics | Data & analytics |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No, trial available |
| Made by | Medallia | SAS Institute |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Medallia starts at See pricing page and SAS Viya starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Medallia
- Gathers feedback from many channels
- AI summarizes large comment volumes
- Mature enterprise platform
- No public pricing
- Long setup for big programs
- Too heavy for small businesses
SAS Viya
- Mature, broad analytics toolset
- Strong model governance for regulated sectors
- Both visual and code-based workflows
- Quote-based and costly
- Heavy platform for small teams
- Steep learning curve
Which one should you choose?
Choose Medallia if you want:
- Gathers feedback from many channels
- AI summarizes large comment volumes
- Mature enterprise platform
Watch out: no public pricing.
Choose SAS Viya if you want:
- Mature, broad analytics toolset
- Strong model governance for regulated sectors
- Both visual and code-based workflows
Watch out: quote-based and costly.
Medallia vs SAS Viya FAQ
What is the difference between Medallia and SAS Viya?
Medallia: Experience management platform with AI analysis of customer feedback. SAS Viya: Cloud-native SAS platform for analytics, machine learning and AI. Both are data & analytics tools.
Is Medallia or SAS Viya cheaper?
Medallia starts at See pricing page and SAS Viya starts at See pricing page. Check both pricing pages for current plans.
Do Medallia and SAS Viya have free plans?
Medallia: No. SAS Viya: No, trial available.
Who makes Medallia?
Medallia is made by Medallia, based in United States.
Who makes SAS Viya?
SAS Viya is made by SAS Institute, based in United States.
Which should I choose, Medallia or SAS Viya?
Choose Medallia if you value gathers feedback from many channels and ai summarizes large comment volumes. Choose SAS Viya if you value mature, broad analytics toolset and strong model governance for regulated sectors.