kitio.aiAdded Nov 5, 2026
Backsy
Freemium · $19.99/moAI feedback analysis that finds churn reasons and recurring requests
What is Backsy?
Backsy groups customer feedback into themes, flags responses that hint at churn and suggests what to fix next, quoting the source comments behind each finding. It is built for small product and customer teams that do not want to tag spreadsheets by hand.
You name your product, add a short description, and paste existing comments, import a CSV or collect new responses through a link, QR code or website widget. Analysis returns themes, sentiment, churn signals and priorities, and you can compare batches over time to see how opinion shifts.
Paid plans add AI validation that filters out junk feedback. One credit analyzes one response, monthly plans include a credit allowance with a cap on the stored balance, and credit packs can be bought at any time.
Features
- Automatic theme grouping
- Churn signal detection
- Source quotes for each insight
- Feedback links, QR codes and widget
- CSV import
- Batch comparison
Tags
Releases
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Organization
Backsy
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- $19.99/mo
- Billing frequency
- Monthly
Backsy plans
Free
Free
- 3 analysis credits
- Feedback links, QR and widget
- Themes with source quotes
Starter
$19.99/mo
- 2,000 credits a month
- AI feedback filtering
- 6,000 credit balance cap
Growth
$49.99/mo
- 6,000 credits a month
- For growing teams
Prices in USD, checked Nov 5, 2026. Plans change often, so confirm on the Backsy site.Official pricing
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Pros and cons
Pros
- No tagging rules to set up
- Every insight links to real quotes
- Credit packs for occasional use
Cons
- Free tier covers only 3 responses
- Charges per response analyzed
- No integrations with help desks shown
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Q&A
What is Backsy?
Backsy groups customer feedback into themes, flags responses that hint at churn and suggests what to fix next, quoting the source comments behind each finding. It is built for small product and customer teams that do not want to tag spreadsheets by hand.
How does Backsy collect feedback?
You can paste comments, import a CSV, or gather new responses with a feedback link, QR code or website widget.
How are Backsy credits counted?
One credit analyzes one customer response, and the free plan includes three credits.
How much does Backsy cost?
Backsy is freemium, with paid plans from $19.99/mo.
Is there a free version of Backsy?
Yes. Backsy has a free plan, and paid plans add more usage and features.
What are the main features of Backsy?
Automatic theme grouping, Churn signal detection, Source quotes for each insight, Feedback links, QR codes and widget, CSV import, Batch comparison.
Who makes Backsy?
Backsy is made by Backsy.
What are the best alternatives to Backsy?
Popular alternatives include Enterpret, purpal, Splunk.