kitio.aiYuma AI vs Gradient Labs
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Yuma AI starts at $14400/yr and Gradient Labs starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Ticket resolution agents
- Order actions in Shopify
- Sales and social AI
- Voice AI for calls
- Brand-voice guardrails
- 100+ integrations
- Dispute handling
- KYC and KYB checks
- Collections outreach
- Customer service agent
- Human sign-off
- Collaborate tooling
| Feature | Yuma AI | Gradient Labs |
|---|---|---|
| Best for | AI agents that resolve e-commerce support tickets, sales chats and DMs | AI agents for disputes, KYC and support at financial firms |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | $14400/yr | See pricing page |
| Free plan | No | No |
| Made by | Yuma AI | Gradient Labs |
| Based in | – | United Kingdom |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Yuma AI starts at $14400/yr and Gradient Labs starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$14400/yr
- About 12,000 resolutions a year
- Multi-agent system
- Brand-voice controls
- Slack support
Growth
$40000/yr
- About 48,000 resolutions a year
- No overage fees on annual plans
- Dedicated account manager
Scale
$90000/yr
- About 120,000 resolutions a year
- Volume pricing
- Dedicated solutions engineering
Custom
Contact sales
- Over 120,000 resolutions a year
- Rates down toward $0.55 each
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Yuma AI
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
- 12-month commitment required
- Starts at $14,400 a year
- Aimed at established DTC brands
Gradient Labs
- Built for regulated finance workflows
- Hands off to humans for approval
- Covers back-office tasks beyond chat
- No public prices
- Demo needed to get started
- Focused only on financial services
Which one should you choose?
Choose Yuma AI if you want:
- Pay only for full resolutions
- Works on top of your helpdesk
- Covers email, social and voice
Watch out: 12-month commitment required.
Choose Gradient Labs if you want:
- Built for regulated finance workflows
- Hands off to humans for approval
- Covers back-office tasks beyond chat
Watch out: no public prices.
Yuma AI vs Gradient Labs FAQ
What is the difference between Yuma AI and Gradient Labs?
Yuma AI: AI agents that resolve e-commerce support tickets, sales chats and DMs. Gradient Labs: AI agents for disputes, KYC and support at financial firms. Both are customer support tools.
Is Yuma AI or Gradient Labs cheaper?
Yuma AI starts at $14400/yr and Gradient Labs starts at See pricing page. Check both pricing pages for current plans.
Do Yuma AI and Gradient Labs have free plans?
Yuma AI: No. Gradient Labs: No.
Who makes Yuma AI?
Yuma AI is made by Yuma AI.
Who makes Gradient Labs?
Gradient Labs is made by Gradient Labs, based in United Kingdom.
Which should I choose, Yuma AI or Gradient Labs?
Choose Yuma AI if you value pay only for full resolutions and works on top of your helpdesk. Choose Gradient Labs if you value built for regulated finance workflows and hands off to humans for approval.