kitio.aiMedallia vs Jiva.ai
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Medallia starts at See pricing page and Jiva.ai starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Multi-channel feedback capture
- AI text and sentiment analysis
- Role-based reporting
- Employee experience programs
- Integrations
- No-code model training
- Document to data extraction
- Content classification
- Outcome prediction
- On-premise deployment
- Exportable models
| Feature | Medallia | Jiva.ai |
|---|---|---|
| Best for | Experience management platform with AI analysis of customer feedback | No-code platform for training AI models on your own data |
| Category | Data & analytics | Data & analytics |
| Pricing model | Paid | Freemium |
| Starting price | See pricing page | See pricing page |
| Free plan | No | Yes |
| Made by | Medallia | Jiva.ai |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Medallia starts at See pricing page and Jiva.ai starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Medallia
- Gathers feedback from many channels
- AI summarizes large comment volumes
- Mature enterprise platform
- No public pricing
- Long setup for big programs
- Too heavy for small businesses
Jiva.ai
- No coding needed to train models
- Data can stay inside your own environment
- Models you train can be exported
- Paid plan prices are not shown on the page
- Credit-based usage can be hard to forecast
- Aimed at organisations more than individuals
Which one should you choose?
Choose Medallia if you want:
- Gathers feedback from many channels
- AI summarizes large comment volumes
- Mature enterprise platform
Watch out: no public pricing.
Choose Jiva.ai if you want:
- No coding needed to train models
- Data can stay inside your own environment
- Models you train can be exported
Watch out: paid plan prices are not shown on the page.
Medallia vs Jiva.ai FAQ
What is the difference between Medallia and Jiva.ai?
Medallia: Experience management platform with AI analysis of customer feedback. Jiva.ai: No-code platform for training AI models on your own data. Both are data & analytics tools.
Is Medallia or Jiva.ai cheaper?
Medallia starts at See pricing page and Jiva.ai starts at See pricing page. Check both pricing pages for current plans.
Do Medallia and Jiva.ai have free plans?
Medallia: No. Jiva.ai: Yes.
Who makes Medallia?
Medallia is made by Medallia, based in United States.
Who makes Jiva.ai?
Jiva.ai is made by Jiva.ai.
Which should I choose, Medallia or Jiva.ai?
Choose Medallia if you value gathers feedback from many channels and ai summarizes large comment volumes. Choose Jiva.ai if you value no coding needed to train models and data can stay inside your own environment.