kitio.aiKayako vs Quidget
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Quidget starts at $249/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- AI support agent
- Live chat widget
- Email replies
- WhatsApp and voice
- Zendesk and Freshdesk integration
| Feature | Kayako | Quidget |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | AI support agent for chat, email and voice, billed per resolution |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | $249/mo |
| Free plan | No | No |
| Made by | Kayako | SupportYourApp |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Both offer: Live chat widget.
Pricing compared
Kayako starts at See pricing page and Quidget starts at $249/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Native Quidget
$0.20 / AI resolution
- Website widget
- Live chat
- Messaging channels
Helpdesk Integration
$249/mo
- All help desk integrations
- Handoff setup
- Integration maintenance
Custom
Contact sales
- Volume discounts
- Tailored onboarding
- Dedicated account manager
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Quidget
- Pay only for resolved conversations
- Free to build and test
- Many channels covered
- Help desk integrations cost $249 a month
- Per-resolution costs are hard to forecast
- Custom needs require sales
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Quidget if you want:
- Pay only for resolved conversations
- Free to build and test
- Many channels covered
Watch out: help desk integrations cost $249 a month.
Kayako vs Quidget FAQ
What is the difference between Kayako and Quidget?
Kayako: Help desk with an AI agent that resolves tickets for you. Quidget: AI support agent for chat, email and voice, billed per resolution. Both are customer support tools.
Is Kayako or Quidget cheaper?
Kayako starts at See pricing page and Quidget starts at $249/mo. Check both pricing pages for current plans.
Do Kayako and Quidget have free plans?
Kayako: No. Quidget: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Quidget?
Quidget is made by SupportYourApp.
Which should I choose, Kayako or Quidget?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Quidget if you value pay only for resolved conversations and free to build and test.