kitio.aiKayako vs MetaDialog
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and MetaDialog starts at $29/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Support bots trained on your docs
- Custom language models
- On-premises deployment
- Per-resolution billing
- Integrations
| Feature | Kayako | MetaDialog |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | AI support platform and custom language models trained on your data |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $29/mo |
| Free plan | No | No, trial available |
| Made by | Kayako | MetaDialog Software Limited |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Kayako starts at See pricing page and MetaDialog starts at $29/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
StartUP
$29/mo
- Up to 500 dialogues per month
- $1.20 per resolved dialogue
- 1 bot
- 1,000 training documents
ScaleUP
$299/mo
- Unlimited dialogues
- $1.00 per resolved dialogue
- 3 bots
- Virtually unlimited documents
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
MetaDialog
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
- Per-dialogue fees add to the base price
- Entry plan capped at 500 dialogues
- Few self-serve details beyond pricing
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose MetaDialog if you want:
- No setup fee or annual contract
- On-premises option for sensitive data
- Pay mainly for resolved dialogues
Watch out: per-dialogue fees add to the base price.
Kayako vs MetaDialog FAQ
What is the difference between Kayako and MetaDialog?
Kayako: Help desk with an AI agent that resolves tickets for you. MetaDialog: AI support platform and custom language models trained on your data. Both are customer support tools.
Is Kayako or MetaDialog cheaper?
Kayako starts at See pricing page and MetaDialog starts at $29/mo. Check both pricing pages for current plans.
Do Kayako and MetaDialog have free plans?
Kayako: No. MetaDialog: No, trial available.
Who makes Kayako?
Kayako is made by Kayako.
Who makes MetaDialog?
MetaDialog is made by MetaDialog Software Limited.
Which should I choose, Kayako or MetaDialog?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose MetaDialog if you value no setup fee or annual contract and on-premises option for sensitive data.