kitio.aiKayako vs Ginzi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and Ginzi starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Suggested ticket replies
- Learning from past conversations
- Ginzi Mail inbox assistant
- Attachment analysis
- Macro personalization
| Feature | Kayako | Ginzi |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | AI assistant that drafts ticket replies from past support answers |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Kayako | Ginzi |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Kayako starts at See pricing page and Ginzi starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
Ginzi
- Builds on answers your team already wrote
- Works inside email as well as tickets
- Makes canned macros sound personal
- Little public detail on integrations
- Pricing not shown on the homepage
- Needs a history of tickets to learn from
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose Ginzi if you want:
- Builds on answers your team already wrote
- Works inside email as well as tickets
- Makes canned macros sound personal
Watch out: little public detail on integrations.
Kayako vs Ginzi FAQ
What is the difference between Kayako and Ginzi?
Kayako: Help desk with an AI agent that resolves tickets for you. Ginzi: AI assistant that drafts ticket replies from past support answers. Both are customer support tools.
Is Kayako or Ginzi cheaper?
Kayako starts at See pricing page and Ginzi starts at See pricing page. Check both pricing pages for current plans.
Do Kayako and Ginzi have free plans?
Kayako: No. Ginzi: No.
Who makes Kayako?
Kayako is made by Kayako.
Who makes Ginzi?
Ginzi is made by Ginzi.
Which should I choose, Kayako or Ginzi?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose Ginzi if you value builds on answers your team already wrote and works inside email as well as tickets.