kitio.aiKayako vs CustomerGPT
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Kayako starts at See pricing page and CustomerGPT starts at $59/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI agent for ticket resolution
- Shared inbox and ticketing
- Knowledge base
- Live chat widget
- Automation rules
- Reporting and analytics
- Website-trained chatbot
- Q&A file upload
- Lead capture
- Auto content refresh
- API and webhooks
| Feature | Kayako | CustomerGPT |
|---|---|---|
| Best for | Help desk with an AI agent that resolves tickets for you | Support chatbot trained on your website and documents |
| Category | Customer support | Customer support |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $59/mo |
| Free plan | No | No, 14-day trial |
| Made by | Kayako | CustomerGPT |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
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Pricing compared
Kayako starts at See pricing page and CustomerGPT starts at $59/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Starter
$59/mo
- 1 chatbot
- Up to 1,000 pages
- 4,000 messages a month
Growth
$129/mo
- 2 chatbots
- Up to 10,000 pages
- API access
Scale
$429/mo
- 3 chatbots
- Up to 50,000 pages
- Weekly auto refresh
Enterprise
Contact sales
- Custom limits
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Kayako
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
- No self-serve plans or prices listed
- Resolution counts decide the AI bill
- Few integrations named on the homepage
CustomerGPT
- Fast setup from a URL
- Flat plans, no per-resolution fees
- Trial without a card
- Starter has manual refresh only
- API access starts on Growth
- Single team member on Starter
Which one should you choose?
Choose Kayako if you want:
- Pay per resolution instead of per seat for the AI
- Onboarding handled by the vendor
- Kay can run on top of an existing help desk
Watch out: no self-serve plans or prices listed.
Choose CustomerGPT if you want:
- Fast setup from a URL
- Flat plans, no per-resolution fees
- Trial without a card
Watch out: starter has manual refresh only.
Kayako vs CustomerGPT FAQ
What is the difference between Kayako and CustomerGPT?
Kayako: Help desk with an AI agent that resolves tickets for you. CustomerGPT: Support chatbot trained on your website and documents. Both are customer support tools.
Is Kayako or CustomerGPT cheaper?
Kayako starts at See pricing page and CustomerGPT starts at $59/mo. Check both pricing pages for current plans.
Do Kayako and CustomerGPT have free plans?
Kayako: No. CustomerGPT: No, 14-day trial.
Who makes Kayako?
Kayako is made by Kayako.
Who makes CustomerGPT?
CustomerGPT is made by CustomerGPT.
Which should I choose, Kayako or CustomerGPT?
Choose Kayako if you value pay per resolution instead of per seat for the ai and onboarding handled by the vendor. Choose CustomerGPT if you value fast setup from a url and flat plans, no per-resolution fees.