kitio.aiHelp Scout vs Siedesk
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Siedesk has the lower starting price: about $10 a month, against $25 for Help Scout.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Shared email inbox
- Docs knowledge base
- Beacon chat widget
- AI Answers
- AI drafts and summaries
- GPT-assisted article writing
- Internal and public knowledge bases
- FAQ pages
- Custom domain with free SSL
- Search analytics
| Feature | Help Scout | Siedesk |
|---|---|---|
| Best for | Shared inbox and help center with AI answers for small support teams | Help center and FAQ builder with GPT-assisted article writing |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Free trial |
| Starting price | $25/mo | $9.99/mo |
| Free plan | Yes | No, trial available |
| Made by | Help Scout | Siedesk |
| Based in | United States | France |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Siedesk has the lower starting price: about $10 a month, against $25 for Help Scout.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 5 users
- 1 inbox
- 1 Docs site
Standard
$25/mo
- Per user
- Multiple inboxes and knowledge bases
- Live chat, SMS and social channels
- AI Inbox assistant
Plus
$45/mo
- Per user
- Advanced workflows and 2 SLA policies
- Secure customer portal
- Unlimited AI Drafts
Pro
$75/mo
- Per user
- Unlimited workflows and SLA policies
- SSO/SAML
- Strategic account manager
3 plans
Starter
$9.99/mo
- 1 team member
- 1 public workspace
- GPT writing and FAQ pages
- SSL and SEO settings
Business
$24.99/mo
- 5 team members
- 3 public workspaces
Serial
$99.99/mo
- Everything in Business
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Help Scout
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
- Fewer enterprise features
- Phone support is limited
- Free plan caps monthly contacts
Siedesk
- Low starting price
- Custom domain and SSL included
- Covers internal and customer docs
- Site and interface lean towards French
- Starter plan allows one team member
- Few integrations listed
Which one should you choose?
Choose Help Scout if you want:
- Very easy for new agents to learn
- Emails feel personal, not ticket-like
- Free plan for tiny teams
Watch out: fewer enterprise features.
Choose Siedesk if you want:
- Low starting price
- Custom domain and SSL included
- Covers internal and customer docs
Watch out: site and interface lean towards french.
Help Scout vs Siedesk FAQ
What is the difference between Help Scout and Siedesk?
Help Scout: Shared inbox and help center with AI answers for small support teams. Siedesk: Help center and FAQ builder with GPT-assisted article writing. Both are customer support tools.
Is Help Scout or Siedesk cheaper?
Siedesk has the lower starting price: about $10 a month, against $25 for Help Scout.
Do Help Scout and Siedesk have free plans?
Help Scout: Yes. Siedesk: No, trial available.
Who makes Help Scout?
Help Scout is made by Help Scout, based in United States.
Who makes Siedesk?
Siedesk is made by Siedesk, based in France.
Which should I choose, Help Scout or Siedesk?
Choose Help Scout if you value very easy for new agents to learn and emails feel personal, not ticket-like. Choose Siedesk if you value low starting price and custom domain and ssl included.