kitio.aiFormala vs Perxona AI
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Formala has the lower starting price: about $19 a month, against $25 for Perxona AI.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- 24/7 website chat
- Lead qualification
- Calendar booking
- Photo understanding
- Live chat takeover
- Slack, Zapier and webhook delivery
- 3D avatar builder
- Behavior AI gestures
- Voice and memory
- Knowledge upload
- Website embedding
| Feature | Formala | Perxona AI |
|---|---|---|
| Best for | AI website receptionist that qualifies inquiries and books appointments | Expressive 3D AI avatars that greet and help visitors on your website |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $19/mo | $25/mo |
| Free plan | Yes | Yes |
| Made by | Formala | XRSPACE Co., Ltd. |
| Based in | – | Taiwan |
| Rating | No ratings yet | No ratings yet |
| Key features |
|
|
Pricing compared
Formala has the lower starting price: about $19 a month, against $25 for Perxona AI.
Free plan
Cheapest paid plan
Top plan
Free trial
4 plans
Free
Free
- 10 conversations a month
- Every core feature
- Formala badge on widget
Starter
$19/mo
- 150 conversations a month
- Your own help center
- Learns from real chats
Growth
$39/mo
- 400 conversations a month
- Team seats
Pro
$79/mo
- 1,000 conversations a month
3 plans
Free
Free
- 20 credits
- 1 active avatar
- 5 MB knowledge and media
Core
$25/mo
- 150 credits
- 100 MB knowledge and media
Enterprise
Contact sales
- Custom AI avatar
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Formala
- Free plan with every core feature
- Books jobs, not just collects leads
- Nothing to install beyond the widget
- Free plan allows 10 conversations a month
- Voice costs extra
- Free widget shows Formala branding
Perxona AI
- Expressive animated avatars
- No-code setup
- Free plan to publish one avatar
- Free credits run out quickly
- Only 5 MB knowledge on Free
- Billing period of Core unclear
Which one should you choose?
Choose Formala if you want:
- Free plan with every core feature
- Books jobs, not just collects leads
- Nothing to install beyond the widget
Watch out: free plan allows 10 conversations a month.
Choose Perxona AI if you want:
- Expressive animated avatars
- No-code setup
- Free plan to publish one avatar
Watch out: free credits run out quickly.
Formala vs Perxona AI FAQ
What is the difference between Formala and Perxona AI?
Formala: AI website receptionist that qualifies inquiries and books appointments. Perxona AI: Expressive 3D AI avatars that greet and help visitors on your website. Both are customer support tools.
Is Formala or Perxona AI cheaper?
Formala has the lower starting price: about $19 a month, against $25 for Perxona AI.
Do Formala and Perxona AI have free plans?
Formala: Yes. Perxona AI: Yes.
Who makes Formala?
Formala is made by Formala.
Who makes Perxona AI?
Perxona AI is made by XRSPACE Co., Ltd., based in Taiwan.
Which should I choose, Formala or Perxona AI?
Choose Formala if you value free plan with every core feature and books jobs, not just collects leads. Choose Perxona AI if you value expressive animated avatars and no-code setup.