kitio.aiChatporch vs Formala
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Chatporch starts at $19/mo and Formala starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- One-line embed
- Business knowledge base
- Lead capture
- Conversation analytics
- Multiple agents
- 24/7 website chat
- Lead qualification
- Calendar booking
- Photo understanding
- Live chat takeover
- Slack, Zapier and webhook delivery
| Feature | Chatporch | Formala |
|---|---|---|
| Best for | AI website chat widget that answers visitors and captures leads | AI website receptionist that qualifies inquiries and books appointments |
| Category | Customer support | Customer support |
| Pricing model | Freemium | Freemium |
| Starting price | $19/mo | $19/mo |
| Free plan | Yes | Yes |
| Made by | Chatporch | Formala |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Chatporch starts at $19/mo and Formala starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Free
Free
- 1 agent
- 50 messages per month
- 15 KB of knowledge
- 7-day history
Starter
$19/mo
- Unlimited agents
- 500 messages per month
- 3 seats
- No Chatporch branding
Pro
$79/mo
- 2,500 messages per month
- 150 KB of knowledge
- 10 seats
- 365-day history
4 plans
Free
Free
- 10 conversations a month
- Every core feature
- Formala badge on widget
Starter
$19/mo
- 150 conversations a month
- Your own help center
- Learns from real chats
Growth
$39/mo
- 400 conversations a month
- Team seats
Pro
$79/mo
- 1,000 conversations a month
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Chatporch
- Installs with one script tag
- Bot replies don't count as messages
- Month-to-month plans
- Free tier allows only 50 messages a month
- Small knowledge limits on lower plans
- Branding stays on the free plan
Formala
- Free plan with every core feature
- Books jobs, not just collects leads
- Nothing to install beyond the widget
- Free plan allows 10 conversations a month
- Voice costs extra
- Free widget shows Formala branding
Which one should you choose?
Choose Chatporch if you want:
- Installs with one script tag
- Bot replies don't count as messages
- Month-to-month plans
Watch out: free tier allows only 50 messages a month.
Choose Formala if you want:
- Free plan with every core feature
- Books jobs, not just collects leads
- Nothing to install beyond the widget
Watch out: free plan allows 10 conversations a month.
Chatporch vs Formala FAQ
What is the difference between Chatporch and Formala?
Chatporch: AI website chat widget that answers visitors and captures leads. Formala: AI website receptionist that qualifies inquiries and books appointments. Both are customer support tools.
Is Chatporch or Formala cheaper?
Chatporch starts at $19/mo and Formala starts at $19/mo. Check both pricing pages for current plans.
Do Chatporch and Formala have free plans?
Chatporch: Yes. Formala: Yes.
Who makes Chatporch?
Chatporch is made by Chatporch.
Who makes Formala?
Formala is made by Formala.
Which should I choose, Chatporch or Formala?
Choose Chatporch if you value installs with one script tag and bot replies don't count as messages. Choose Formala if you value free plan with every core feature and books jobs, not just collects leads.