Soroco

Soroco maps how operations work actually gets done by humans and AI agents, then lets teams redesign a workflow and simulate the change before rolling it out. Large enterprises use it to ground agent projects in real work rather than written procedures.

Its Work Graph captures operational effort, including the judgment calls and workarounds that standard operating procedures miss, and assigns a cost baseline to each activity for people and agents. That baseline helps teams decide where agents will pay off.

Teams can then model a new design, check it against their goals and track agent adoption and autonomy after launch. Everest Group has rated Soroco a leader in its digital interaction intelligence assessment for five years running.