kitio.aiServiceNow vs Soul Machines
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ServiceNow starts at See pricing page and Soul Machines starts at $40000/yr. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- AI Platform
- IT service workflows
- Employee and customer workflows
- Industry solutions
- Partner ecosystem
- Animated digital workers
- Real-time voice conversations
- Tone and personality settings
- Use-case templates
- Vision and object recognition
- Studio agent builder
| Feature | ServiceNow | Soul Machines |
|---|---|---|
| Best for | Enterprise workflow platform with built-in AI agents | Lifelike animated digital workers and AI agents with human faces |
| Category | Agents & automation | Agents & automation |
| Pricing model | Paid | Free trial |
| Starting price | See pricing page | $40000/yr |
| Free plan | No | No, 14-day trial |
| Made by | ServiceNow | Soul Machines |
| Based in | United States | New Zealand |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ServiceNow starts at See pricing page and Soul Machines starts at $40000/yr. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
2 plans
Workforce Connect
$40000/yr
- Six digital workers
- Connects to workflow tools
- Email support
- 7-day free trial
Digital Workforce
Contact sales
- Use-case templates
- VPC hosting
- Vision and object recognition
- Premium support
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ServiceNow
- Wide range of enterprise workflows
- AI built into the platform
- Industry-specific products
- No public pricing
- Heavy to implement
- Built for large organizations
Soul Machines
- Very human-like faces and expressions
- Templates for HR, CX and healthcare
- Self-serve Studio for smaller projects
- Enterprise tiers are expensive
- Credit card needed for the Studio trial
- Only six stock digital workers so far
Which one should you choose?
Choose ServiceNow if you want:
- Wide range of enterprise workflows
- AI built into the platform
- Industry-specific products
Watch out: no public pricing.
Choose Soul Machines if you want:
- Very human-like faces and expressions
- Templates for HR, CX and healthcare
- Self-serve Studio for smaller projects
Watch out: enterprise tiers are expensive.
ServiceNow vs Soul Machines FAQ
What is the difference between ServiceNow and Soul Machines?
ServiceNow: Enterprise workflow platform with built-in AI agents. Soul Machines: Lifelike animated digital workers and AI agents with human faces. Both are agents & automation tools.
Is ServiceNow or Soul Machines cheaper?
ServiceNow starts at See pricing page and Soul Machines starts at $40000/yr. Check both pricing pages for current plans.
Do ServiceNow and Soul Machines have free plans?
ServiceNow: No. Soul Machines: No, 14-day trial.
Who makes ServiceNow?
ServiceNow is made by ServiceNow, based in United States.
Who makes Soul Machines?
Soul Machines is made by Soul Machines, based in New Zealand.
Which should I choose, ServiceNow or Soul Machines?
Choose ServiceNow if you value wide range of enterprise workflows and ai built into the platform. Choose Soul Machines if you value very human-like faces and expressions and templates for hr, cx and healthcare.