kitio.aingSurvey vs Zefi
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. ngSurvey starts at See pricing page and Zefi starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Artemis AI survey designer
- Automated open-text analysis
- Real-time insights as responses arrive
- Drag-and-drop survey editor
- Email, WhatsApp and social distribution
- On-premise or cloud deployment
- In-app NPS and CSAT surveys
- Feedback categorization
- AI assistant
- AI QA scorecards
- Smart alerts
- Workflow automation
| Feature | ngSurvey | Zefi |
|---|---|---|
| Best for | On-premise or cloud survey software with an AI analysis agent | AI-native voice-of-customer platform for CX and product teams |
| Category | Data & analytics | Data & analytics |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Data Illusion | Zefi |
| Based in | – | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
ngSurvey starts at See pricing page and Zefi starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
ngSurvey
- Can be self-hosted for data control
- AI analysis of free-text answers
- Several distribution channels
- No public pricing on the site
- Aimed at enterprises rather than individuals
- Sales call needed for most setups
Zefi
- Combines surveys and support data
- AI categorizes unstructured feedback
- Alerts and workflows act on feedback
- Pricing not published on the homepage
- Aimed at established CX teams
- Sales call needed to get started
Which one should you choose?
Choose ngSurvey if you want:
- Can be self-hosted for data control
- AI analysis of free-text answers
- Several distribution channels
Watch out: no public pricing on the site.
Choose Zefi if you want:
- Combines surveys and support data
- AI categorizes unstructured feedback
- Alerts and workflows act on feedback
Watch out: pricing not published on the homepage.
ngSurvey vs Zefi FAQ
What is the difference between ngSurvey and Zefi?
ngSurvey: On-premise or cloud survey software with an AI analysis agent. Zefi: AI-native voice-of-customer platform for CX and product teams. Both are data & analytics tools.
Is ngSurvey or Zefi cheaper?
ngSurvey starts at See pricing page and Zefi starts at See pricing page. Check both pricing pages for current plans.
Do ngSurvey and Zefi have free plans?
ngSurvey: No. Zefi: No.
Who makes ngSurvey?
ngSurvey is made by Data Illusion.
Who makes Zefi?
Zefi is made by Zefi.
Which should I choose, ngSurvey or Zefi?
Choose ngSurvey if you value can be self-hosted for data control and ai analysis of free-text answers. Choose Zefi if you value combines surveys and support data and ai categorizes unstructured feedback.