kitio.aiDecagon vs Humley
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Decagon starts at See pricing page and Humley starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Agent Operating Procedures
- Voice and chat agents
- Conversation analytics
- Help desk integrations
- QA and testing tools
- Knowledge-grounded assistants
- Council Q&A assistant
- HR assistant
- Housing association assistants
- Humley Studio
| Feature | Decagon | Humley |
|---|---|---|
| Best for | AI concierge agents for chat, email and phone customer support | Enterprise conversational AI assistants grounded in your knowledge |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Decagon AI | Humley |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Decagon starts at See pricing page and Humley starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Decagon
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
- Enterprise contracts only
- Overkill for small support teams
- No public pricing
Humley
- Answers drawn from your own information
- Live demo of a working assistant
- Examples for councils, housing and HR
- No public pricing
- Custom build for each organisation
- Mainly aimed at larger organisations
Which one should you choose?
Choose Decagon if you want:
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
Watch out: enterprise contracts only.
Choose Humley if you want:
- Answers drawn from your own information
- Live demo of a working assistant
- Examples for councils, housing and HR
Watch out: no public pricing.
Decagon vs Humley FAQ
What is the difference between Decagon and Humley?
Decagon: AI concierge agents for chat, email and phone customer support. Humley: Enterprise conversational AI assistants grounded in your knowledge. Both are customer support tools.
Is Decagon or Humley cheaper?
Decagon starts at See pricing page and Humley starts at See pricing page. Check both pricing pages for current plans.
Do Decagon and Humley have free plans?
Decagon: No. Humley: No.
Who makes Decagon?
Decagon is made by Decagon AI, based in United States.
Who makes Humley?
Humley is made by Humley.
Which should I choose, Decagon or Humley?
Choose Decagon if you value procedures are easy to read and edit and good insight into support topics. Choose Humley if you value answers drawn from your own information and live demo of a working assistant.