kitio.aiBIK vs Ground
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. BIK starts at $350/mo and Ground starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- 100+ prebuilt commerce agents
- Custom agent builder
- AI helpdesk with translation
- Shopify product recommendations
- Customer data platform
- Webhooks and REST API
- Greet AI acquisition agent
- ReBeat AI retention agent
- Next-purchase prediction
- Per-customer offer selection
- Cross-channel delivery
- Agency program
| Feature | BIK | Ground |
|---|---|---|
| Best for | AI CRM for e-commerce brands that joins marketing and support | AI agents that pick offers and messages for each online shopper |
| Category | Marketing | Marketing |
| Pricing model | Paid | Paid |
| Starting price | $350/mo | See pricing page |
| Free plan | No | No |
| Made by | BIK | Ground |
| Based in | India | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
BIK starts at $350/mo and Ground starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Growth
$350/mo
- Up to 10,000 contacts
- 10 helpdesk users
- 2,000 AI credits
- 20 automations
Scale
$499/mo
- 25 helpdesk users
- 5,000 AI credits
- 50 automations
Enterprise
Contact sales
- Contacts sized to your needs
- Unlimited automations
- Dedicated CSM
Prices in USD, checked Oct 29, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
BIK
- Marketing and support in one inbox
- Large library of ready-made agents
- Open API for other tools
- No free plan; entry tier is $350 a month
- Built mainly for e-commerce brands
- AI usage is capped by monthly credits
Ground
- Separate agents for new and returning buyers
- Decides timing as well as content
- Published brand case studies
- No public pricing
- Demo call needed to get started
- Built for DTC stores, not other businesses
Which one should you choose?
Choose BIK if you want:
- Marketing and support in one inbox
- Large library of ready-made agents
- Open API for other tools
Watch out: no free plan; entry tier is $350 a month.
Choose Ground if you want:
- Separate agents for new and returning buyers
- Decides timing as well as content
- Published brand case studies
Watch out: no public pricing.
BIK vs Ground FAQ
What is the difference between BIK and Ground?
BIK: AI CRM for e-commerce brands that joins marketing and support. Ground: AI agents that pick offers and messages for each online shopper. Both are marketing tools.
Is BIK or Ground cheaper?
BIK starts at $350/mo and Ground starts at See pricing page. Check both pricing pages for current plans.
Do BIK and Ground have free plans?
BIK: No. Ground: No.
Who makes BIK?
BIK is made by BIK, based in India.
Who makes Ground?
Ground is made by Ground.
Which should I choose, BIK or Ground?
Choose BIK if you value marketing and support in one inbox and large library of ready-made agents. Choose Ground if you value separate agents for new and returning buyers and decides timing as well as content.