kitio.aiAdded Nov 5, 2026
Listen Labs
PaidAI-run customer interviews with analysis and summaries for brands
What is Listen Labs?
Listen Labs runs customer research interviews with an AI moderator, then analyzes and summarizes what people said. Brands use it to test concepts, rank preferences and understand why customers choose what they do. The company is now part of Salesforce.
Studies are conducted with real people, and the platform reports on concept preference, ranked choices, emotional reactions and notable quotes. It also highlights hesitation moments and gaps between what participants say and what they actually choose.
A newer product called Listen Twins is promoted alongside the interview platform. Access starts with a demo booked through a work email, which points to a sales-led enterprise offering rather than self-serve plans.
Features
- AI-moderated interviews
- Concept testing
- Ranked choice questions
- Emotion analysis
- Say/do gap analysis
Tags
Releases
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Organization
Listen Labs (Salesforce)
🇺🇸 United States
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Paid
- Paid options from
- Not listed
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Pros and cons
Pros
- Interviews real people, not synthetic panels
- Analysis is done automatically
- Surfaces quotes and reasons, not just stats
Cons
- No public pricing
- Demo needed before access
- Future direction tied to Salesforce
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Q&A
What is Listen Labs?
Listen Labs runs customer research interviews with an AI moderator, then analyzes and summarizes what people said. Brands use it to test concepts, rank preferences and understand why customers choose what they do. The company is now part of Salesforce.
Who owns Listen Labs?
Listen Labs states on its site that it is now part of Salesforce.
How much does Listen Labs cost?
Listen Labs is paid.
Is there a free version of Listen Labs?
No. Listen Labs is a paid tool.
What are the main features of Listen Labs?
AI-moderated interviews, Concept testing, Ranked choice questions, Emotion analysis, Say/do gap analysis.
Who makes Listen Labs?
Listen Labs is made by Listen Labs (Salesforce).
What are the best alternatives to Listen Labs?
Popular alternatives include AlphaSense, DistillerSR, Juno.