Infinitus

Infinitus builds voice AI agents that make phone calls on behalf of healthcare organisations, such as checking insurance benefits, getting prior authorisation status and following up with patients. Pharmaceutical hub services, specialty pharmacies and providers use it to cut hold-time work.

Agents call insurance companies, navigate phone menus, ask the questions a human representative would, and return structured results such as coverage details and reference numbers. Patient-facing agents handle onboarding calls and medication adherence check-ins, with escalation to staff when needed.

Infinitus emphasises compliance and monitoring for regulated healthcare calls and sells to organisations based on call volume. Customers include pharmaceutical hub services and specialty pharmacies that handle large numbers of benefit checks for patients starting new medications.