kitio.aiAdded Nov 5, 2026
Dimension Labs
Free trial · $299/moAI analytics agent that finds what drives churn in customer conversations
What is Dimension Labs?
Dimension Labs, formerly Dashbot, reads customer conversations, reviews and surveys, turns them into structured fields, and tests which issues actually move churn, CSAT and revenue. It serves CX, product and contact centre teams, plus agencies analysing client data.
You upload a file or connect your stack, and the agent tags each conversation with dimensions such as intent, effort and churn risk. Higher plans join that data to CRM and revenue records and use statistical tests to show which problems cost the most, including where chatbots and AI agents fail.
There are templates for hotels, restaurants, retail, banking, insurance, SaaS, gaming and other industries. Monthly plans have no contract or sales call, every plan includes unlimited reports, and the company states SOC 2 Type II, ISO 27001 and GDPR compliance.
Features
- Conversation tagging with custom dimensions
- Churn and CSAT driver analysis
- CRM and revenue data joins
- AI chatbot analytics
- Review benchmarking
- Unlimited reports
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Releases
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Organization
Dimension Labs
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Free trial
- Paid options from
- $299/mo
- Billing frequency
- Monthly
- Free trial duration
- 14 days
Dimension Labs plans
Explore
$299/mo
- 1,000 conversations a month
- Up to 10 dimensions
Discover
$999/mo
- 5,000 conversations a month
- Custom dimensions
- Week 4 finding guarantee
Prove
$2999/mo
- 25,000 conversations a month
- Join up to 3 data sources
- 500K context rows
Scale
$6999/mo
- 100,000 conversations a month
- Unlimited data sources
- Priority support SLA
Enterprise
From $150,000/yr
- Unlimited volume
- Dedicated CSM
Prices in USD, checked Nov 5, 2026. Plans change often, so confirm on the Dimension Labs site.Official pricing
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Pros and cons
Pros
- Self-serve signup without a demo
- Ties feedback to revenue outcomes
- No contract on monthly plans
Cons
- Starts at $299 a month
- Revenue joins need the $2,999 plan
- Card required for the trial
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Q&A
What is Dimension Labs?
Dimension Labs, formerly Dashbot, reads customer conversations, reviews and surveys, turns them into structured fields, and tests which issues actually move churn, CSAT and revenue. It serves CX, product and contact centre teams, plus agencies analysing client data.
Is Dimension Labs the same company as Dashbot?
Yes. The dashbot.io domain now redirects to Dimension Labs.
What is the Week 4 guarantee at Dimension Labs?
On the Discover plan and above, if the agent does not deliver a causal finding from your data by week 4, the first month is refunded.
How much does Dimension Labs cost?
Dimension Labs is free trial, with paid plans from $299/mo. There is a 14-day free trial.
Is there a free version of Dimension Labs?
No, but you can try it free for 14 days before paying.
What are the main features of Dimension Labs?
Conversation tagging with custom dimensions, Churn and CSAT driver analysis, CRM and revenue data joins, AI chatbot analytics, Review benchmarking, Unlimited reports.
Who makes Dimension Labs?
Dimension Labs is made by Dimension Labs.
What are the best alternatives to Dimension Labs?
Popular alternatives include Amplitude, Alteryx One, CARTO.