kitio.aiAdded Oct 28, 2026
Canny
FreemiumCustomer feedback platform that uses AI to capture and rank requests
What is Canny?
Canny collects product feedback from support chats, sales calls and a public portal, then uses AI to pull feature requests out of those conversations and tie them to the revenue behind each customer. Product teams use it to decide what to build and to tell customers when requests ship.
Its Autopilot reads conversations in tools like Gong, Intercom and Slack and turns them into tracked feedback, so requests don't get lost. Customers can also post ideas and vote on a hosted feedback portal, and teams organize, prioritize and update the status of each request.
When work moves forward, Canny sends automatic status updates and feature announcements to the people who asked. A Canny MCP server exposes feedback data to Claude, ChatGPT and similar assistants, and the Pro plan adds PM tool integrations and advanced privacy controls.
Features
- Autopilot feedback capture
- Feedback portal with voting
- Revenue-based prioritization
- Automatic status updates
- Gong, Intercom and Slack sources
- Canny MCP
Tags
Releases
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Organization
Canny
Listed by kitio.ai · unverified owner
Pricing
- Pricing model
- Freemium
- Paid options from
- Not listed
Canny plans
Free
Free
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
Pro
From $79/mo billed yearly
- 100+ tracked users
- PM tool integrations
- Advanced privacy
Business
Custom
- Everything in Pro
- Custom tracked user limits
Prices in USD, checked Oct 29, 2026. Plans change often, so confirm on the Canny site.Official pricing
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Pros and cons
Pros
- Free plan with unlimited feedback
- Captures requests from sales and support
- Links requests to revenue
- Keeps customers updated automatically
Cons
- Free plan limited to 25 tracked users
- Pro price grows with tracked users
- Monthly billing price isn't published
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Q&A
What is Canny?
Canny collects product feedback from support chats, sales calls and a public portal, then uses AI to pull feature requests out of those conversations and tie them to the revenue behind each customer. Product teams use it to decide what to build and to tell customers when requests ship.
Where can Canny capture feedback from?
It pulls feedback from tools such as Gong, Intercom and Slack, plus dozens of other sources, and from customers posting on your Canny portal.
Can I cap what I spend on Canny?
Yes. You can set a monthly spend limit; once it is reached, Canny stops tracking feedback from new users until you raise or remove it.
How much does Canny cost?
Canny is freemium.
Is there a free version of Canny?
Yes. Canny has a free plan, and paid plans add more usage and features.
What are the main features of Canny?
Autopilot feedback capture, Feedback portal with voting, Revenue-based prioritization, Automatic status updates, Gong, Intercom and Slack sources, Canny MCP.
Who makes Canny?
Canny is made by Canny.
What are the best alternatives to Canny?
Popular alternatives include Zeda.io, Clariteia, ProductRoadmap.ai.