kitio.aiNew Relic vs Grafana Cloud
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. New Relic starts at See pricing page and Grafana Cloud starts at $19/mo. Check both pricing pages for current plans.
At a glance
Best for
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- SRE agent
- AI-assisted session replay
- AI and agentic monitoring
- Cloud cost visibility
- OpenTelemetry support
- Logs, metrics and traces
- Grafana Assistant
- Investigations for root cause
- Agent Observability
- Adaptive Telemetry
- Metrics, logs and traces
- Incident response
| Feature | New Relic | Grafana Cloud |
|---|---|---|
| Best for | Observability platform with an SRE agent and AI monitoring | Observability cloud with an AI assistant and agent monitoring |
| Category | Coding | Coding |
| Pricing model | Freemium | Freemium |
| Starting price | See pricing page | $19/mo |
| Free plan | Yes | Yes |
| Made by | New Relic | Grafana Labs |
| Based in | United States | United States |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
New Relic starts at See pricing page and Grafana Cloud starts at $19/mo. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
3 plans
Free
Free
- 100 GB data ingest per month
- Unlimited basic users
- One free full platform user
Standard
$0.40 / GB beyond 100 GB
- Pay-as-you-go data ingest
- Core users $49 each
- Full users priced per user
Enterprise
Contact sales
- Custom pricing
- Pro tier options
3 plans
Free
Free
- All services with usage limits
- 10k active series
- 14-day retention
- Community support
Pro
$19/mo
- Platform fee plus usage
- Pay as you go above free tier
- 13-month metric retention
- 8x5 email support
Enterprise
From $25,000/yr
- Premium support
- Custom retention
- Federal or private cloud options
Prices in USD, checked Nov 5, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
New Relic
- 100 GB of free data ingest each month
- Monitors AI models and agents too
- Open OpenTelemetry support
- Free basic users
- Pricing mixes data and per-user fees
- Full platform seats are costly
- Can be complex to estimate
Grafana Cloud
- Free plan includes all services
- Built on open standards
- Tools to trim telemetry cost
- Usage-based fees are hard to predict
- Free plan retention is only 14 days
- Support is email only on Pro
Which one should you choose?
Choose New Relic if you want:
- 100 GB of free data ingest each month
- Monitors AI models and agents too
- Open OpenTelemetry support
Watch out: pricing mixes data and per-user fees.
Choose Grafana Cloud if you want:
- Free plan includes all services
- Built on open standards
- Tools to trim telemetry cost
Watch out: usage-based fees are hard to predict.
New Relic vs Grafana Cloud FAQ
What is the difference between New Relic and Grafana Cloud?
New Relic: Observability platform with an SRE agent and AI monitoring. Grafana Cloud: Observability cloud with an AI assistant and agent monitoring. Both are coding tools.
Is New Relic or Grafana Cloud cheaper?
New Relic starts at See pricing page and Grafana Cloud starts at $19/mo. Check both pricing pages for current plans.
Do New Relic and Grafana Cloud have free plans?
New Relic: Yes. Grafana Cloud: Yes.
Who makes New Relic?
New Relic is made by New Relic, based in United States.
Who makes Grafana Cloud?
Grafana Cloud is made by Grafana Labs, based in United States.
Which should I choose, New Relic or Grafana Cloud?
Choose New Relic if you value 100 gb of free data ingest each month and monitors ai models and agents too. Choose Grafana Cloud if you value free plan includes all services and built on open standards.