kitio.aiDecagon vs Frontnow
A side-by-side look at pricing plans, free tiers, features, pros and cons, updated for 2026. Decagon starts at See pricing page and Frontnow starts at See pricing page. Check both pricing pages for current plans.
At a glance
Best for
Category
Pricing model
Starting price
Free plan
Made by
Based in
Rating
Key features
- Agent Operating Procedures
- Voice and chat agents
- Conversation analytics
- Help desk integrations
- QA and testing tools
- AI product advisor
- Personalized recommendations
- Web and mobile integration
- Support deflection
| Feature | Decagon | Frontnow |
|---|---|---|
| Best for | AI concierge agents for chat, email and phone customer support | Generative AI shopping advisor for retail sites and apps |
| Category | Customer support | Customer support |
| Pricing model | Paid | Paid |
| Starting price | See pricing page | See pricing page |
| Free plan | No | No |
| Made by | Decagon AI | Frontnow |
| Based in | United States | – |
| Rating | No ratings yet | No ratings yet |
| Key features |
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Pricing compared
Decagon starts at See pricing page and Frontnow starts at See pricing page. Check both pricing pages for current plans.
Free plan
Cheapest paid plan
Top plan
Free trial
Prices in USD, checked Oct 28, 2026 or later. Plans change often, so confirm on each tool's site before you buy.
Pros and cons
Decagon
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
- Enterprise contracts only
- Overkill for small support teams
- No public pricing
Frontnow
- Used by large European brands
- Works on web and mobile
- Short integration time
- Demo required, no self-serve signup
- No public pricing
- Built for enterprises, not small shops
Which one should you choose?
Choose Decagon if you want:
- Procedures are easy to read and edit
- Good insight into support topics
- Covers voice and digital channels
Watch out: enterprise contracts only.
Choose Frontnow if you want:
- Used by large European brands
- Works on web and mobile
- Short integration time
Watch out: demo required, no self-serve signup.
Decagon vs Frontnow FAQ
What is the difference between Decagon and Frontnow?
Decagon: AI concierge agents for chat, email and phone customer support. Frontnow: Generative AI shopping advisor for retail sites and apps. Both are customer support tools.
Is Decagon or Frontnow cheaper?
Decagon starts at See pricing page and Frontnow starts at See pricing page. Check both pricing pages for current plans.
Do Decagon and Frontnow have free plans?
Decagon: No. Frontnow: No.
Who makes Decagon?
Decagon is made by Decagon AI, based in United States.
Who makes Frontnow?
Frontnow is made by Frontnow.
Which should I choose, Decagon or Frontnow?
Choose Decagon if you value procedures are easy to read and edit and good insight into support topics. Choose Frontnow if you value used by large european brands and works on web and mobile.